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charrua4's avatar
charrua4
Explorer | Level 3
3 years ago

can't receive code because email no longer active, how can get access?

The email address in the account is not longer active and I am unable to get the 2 factor ID code There is important information in the google account and I don't know what to do, as there is no wa...
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charrua4's avatar
charrua4
Explorer | Level 3
3 years ago

Thanks Mark,

the thing is I never set up 2FA, not at all

Gladys

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Gladys, I hope you’re doing well. 

 

If Dropbox was to send you a 2FA code, then it would most likely be sent as a text message to your mobile device. 

 

Since this one’s being delivered to your email address instead, is there any chance that you’re referring to the one-time security code instead?

  • charrua4's avatar
    charrua4
    Explorer | Level 3
    3 years ago
    Hi Nancy
    Probably, I just assumed it was a 2FA
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi charrua4, is it possible that you have any device currently connected to your Dropbox account, such as a computer or mobile device?

      • charrua4's avatar
        charrua4
        Explorer | Level 3
        3 years ago
        Hi Megan
        No other device is connected to that dropbox account
        Thanks for your help

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