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charrua4's avatar
charrua4
Explorer | Level 3
3 years ago

can't receive code because email no longer active, how can get access?

The email address in the account is not longer active and I am unable to get the 2 factor ID code There is important information in the google account and I don't know what to do, as there is no wa...
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charrua4's avatar
charrua4
Explorer | Level 3
3 years ago
Hi Nancy
Probably, I just assumed it was a 2FA
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi charrua4, is it possible that you have any device currently connected to your Dropbox account, such as a computer or mobile device?

  • charrua4's avatar
    charrua4
    Explorer | Level 3
    3 years ago
    Hi Megan
    No other device is connected to that dropbox account
    Thanks for your help
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi charrua4, I'm afraid that without access to your email address, we wouldn't be able to do much.

       

      For security reasons, you'd need access to it, so the only way to go on about it, is to do what Jay suggested, and re-create the email. 

      • charrua4's avatar
        charrua4
        Explorer | Level 3
        3 years ago
        Thanks Megan
        Oh well, lesson learned
        Thanks so much for all the help

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