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Forum Discussion
can't receive code because email no longer active, how can get access?
The email address in the account is not longer active and I am unable to get the 2 factor ID code
There is important information in the google account and I don't know what to do, as there is no wa...
Hi Megan
No other device is connected to that dropbox account
Thanks for your help
No other device is connected to that dropbox account
Thanks for your help
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHi charrua4, I'm afraid that without access to your email address, we wouldn't be able to do much.
For security reasons, you'd need access to it, so the only way to go on about it, is to do what Jay suggested, and re-create the email.
- Thanks Megan
Oh well, lesson learned
Thanks so much for all the help Nancy - can you please open a support ticket for me? I have read this thread and I have the exact same problem. Email is no longer activated and dropbox now requires me to enter an access code that will only be emailed to the closed email account. I also have no devices or anything or any way to 'recreate' this old email address.
Thank you for please helping me!!!!
Hi again, @charrua4!
If you want, we can open a ticket for you and have our support team look into this further, just in case there’s a workaround.
Let me know if you’d like that.
Nancy
Community Moderator @ Dropbox
dropbox.com/supportHi Megan,
is there where you would like me to reply or do I reply to the email?
Hi Megan,
I am not sure where/how you would like me to reply. I have a personal dropbox account and my work account was set up for:
[removed per the Dropbox Community Guidelines]
which has now been deactivated so I am unable to receive the access code that is now required (?) even though I still know the password.
I hope you can help me!
Thanks,
Jennifer
