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Forum Discussion

charrua4's avatar
charrua4
Explorer | Level 3
3 years ago

can't receive code because email no longer active, how can get access?

The email address in the account is not longer active and I am unable to get the 2 factor ID code There is important information in the google account and I don't know what to do, as there is no wa...
account access
Dropbox Basic
Dropbox Passwords
jacollin's avatar
jacollin
Explorer | Level 3
3 years ago

Hi Megan,

I am not sure where/how you would like me to reply. I have a personal dropbox account and my work account was set up for:

[removed per the Dropbox Community Guidelines]

which has now been deactivated so I am unable to receive the access code that is now required (?) even though I still know the password.

I hope you can help me!

Thanks,

Jennifer

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey jacollin, just make sure to reply from the email address associated with your Community profile here. 

 

Megan will reply back to you, to let you know how you need to proceed.

 

Thanks!

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