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morel's avatar
morel
Explorer | Level 4
3 years ago
Solved

Can't sign in.

Hi,  So i haven't logged into my main account in a bit. The last time I did, we didn't receive a verification code to email. I can no longer access that email, but I remember my account password. H...
account access
  • Nancy's avatar
    Nancy
    3 years ago

    It's my pleasure, morel! 

     

    I was able to locate your ticket in our system as well, and I've left an internal message to our team so that they can see your convo here.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey morel, sorry to hear you're having issues with this.


Can you please clarify if you're getting any specific errors when trying to log into the account since you know the credentials?

 

How long has it been since you last accessed the account in question? 

 

Let us know and we'll take it from there. 

  • morel's avatar
    morel
    Explorer | Level 4
    3 years ago

    No errors. It's just asking me to enter a verification code for my email address, but I no longer have access to that email address. 

    Can't remember when I last logged in but it's probably been a 10-15 month range. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sorry for jumping in, morel. 

       

      Do you currently have any linked devices to your Dropbox account? If you check the Notifications section there, are you able to locate your one-time code?

      • morel's avatar
        morel
        Explorer | Level 4
        3 years ago

        No devices are currently linked. I've only used it from web browsers and all of those were logged out ages ago.

  • Ricky sas's avatar
    Ricky sas
    Explorer | Level 3
    3 years ago

    It crash ! Do not login at all .

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