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morel's avatar
morel
Explorer | Level 4
3 years ago
Solved

Can't sign in.

Hi,  So i haven't logged into my main account in a bit. The last time I did, we didn't receive a verification code to email. I can no longer access that email, but I remember my account password. H...
account access
  • Nancy's avatar
    Nancy
    3 years ago

    It's my pleasure, morel! 

     

    I was able to locate your ticket in our system as well, and I've left an internal message to our team so that they can see your convo here.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry for jumping in, morel. 

 

Do you currently have any linked devices to your Dropbox account? If you check the Notifications section there, are you able to locate your one-time code?

morel's avatar
morel
Explorer | Level 4
3 years ago

No devices are currently linked. I've only used it from web browsers and all of those were logged out ages ago.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Alright; in this case, I'd suggest logging a ticket with our support team instead. To do this: 

     

    Make sure that you are NOT signed in to ANY Dropbox account in your internet browser.
    Go to this page https://www.dropbox.com/support/sign-in-issues, and select an “issue type”.
    Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
    You will then receive a confirmation email that will have a ticket number. 
     

    Let me know your ticket number once you've done all of the above.

    • morel's avatar
      morel
      Explorer | Level 4
      3 years ago

      Hi Nancy,

      I appreciate any help you can provide.

      #22369680

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        It's my pleasure, morel! 

         

        I was able to locate your ticket in our system as well, and I've left an internal message to our team so that they can see your convo here.

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