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Choose server location
I have a dropbox professional.
Is it possible to transfer my files to a server located in EU?
Not with Professional, no. That is something you can only do with a Business licence holding at least 10 seats: https://help.dropbox.com/accounts-billing/security/physical-location-data-storage
Hello Megan (or colleague),
Is there any update on this?
Important extra question: following European GDPR & Data-privacy regulations, is Dropbox (or the mother-entity) aware of the fact that a company/service-provider cannot (en)force a customer to buy certain number of licenses (or certain commercial package) in order to have the "choice" where the data will be stored on the provider's server(s)? (in our case, and as for all European customers, on European server/s)
This means that for smaller customers (so less then 10 users) you do not give the option (contradicting European law/regulations) to have data stored on European servers from Dropbox, correct?
Best regards,
Yannic De Baets
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Yannic_Belgium_Europe, we appreciate your feedback on this matter.
Rest assured that your comments are passed along to our team about this.
If you have any other questions, please let us know.
Hello Hannah,
And will we also receive a answer or update on this so we can make the right choices regarding cloud-storage?
Thank you,
Best regards,
Yannic
- Jay
Hi everyone, thank you for your input on this.
As you know, Dropbox servers are located in the EU and US, our EU based file storage is provided on Amazon Web Services (AWS) infrastructure. While the GDPR does not require personal data to be hosted within the EU, the personal data that is entrusted to us is protected equally under GDPR whether it is hosted in Europe or the US.
Dropbox has a long-standing commitment to maintaining high standards of privacy and security for our customers’ data. This is the cornerstone of what we do.You can download our Privacy Whitepaper and Security Whitepaper to find out more about how we protect your data.
Thanks!
Hi Jay,
So this still means that customers who want to (and/or legally have to due to regulations from their customers) host their data in EU do still require to buy a certain level of licenses or package to have this option, correct? Dropbox is not changing their offering to give smaller companies the option to have the data hosted in EU, correct?
Regards,
Y. De Baets
- Mark
Super User II
Yannic_Belgium_Europe wrote:
Hi Jay,
So this still means that customers who want to (and/or legally have to due to regulations from their customers) host their data in EU do still require to buy a certain level of licenses or package to have this option, correct? Dropbox is not changing their offering to give smaller companies the option to have the data hosted in EU, correct?
Regards,
Y. De Baets
Yes this is currently the way it works similar to lots of other companies I'm afraid.
Given your assurance of the team having received the feedback, could you be so good as to relay what their response to the matter is?
After a year of pondering, one if not many of the; department heads, product owners, project managers, SREs, agile practitioners, business analysts and engineers / cloud infrastructure capacity planning, data science driven policy astronauts must have an answer that's worthy of sharing to set public expectation, as fellow punters of the morrow, we must to respect everyone need to plan.
If the policy is set (i.e. not going to change due to this thread) for the foreseeable future, reiterate that point clearly for those you appreciate.
Thank you.- Graham
Community Manager
Hi digitalfu,
Welcome to the Dropbox Community and thanks for commenting. We currently do not have any updates regarding the feedback submitted from this thread. All of the latest information available on accounts that are eligible for data migration can be found in this Help Center article. If and when we do have an update, we'll let everyone here know, so be sure to check in and keep an eye on this thread.
Thanks again, and have a great evening!
Graham
