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GG_001's avatar
GG_001
New member | Level 2
3 years ago

Disabled/deleted account?

Hi all,   I'm trying to log into my client's account. After entering the login page and entering the email, after clicking continue, I am redirected to the page to create a new account. I tried t...
account access
dropbox business
security
GG_001's avatar
GG_001
New member | Level 2
3 years ago

Hi Mark,

Do you get any errors etc.?

no, as i say, after clicking continue, I am redirected to the page to create a new account without any error/notification

How long is it since they last logged in?

I don't know when was the last time someone logged into administrative account. Azure users used dropbox files constantly.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey GG_001, thanks for posting.

 

Was this account part of a Dropbox Business team?

 

And was it perhaps removed from the team?

 

If you're getting prompted to create a new account when trying to sign in with that email address, it means that the account no longer exists, so the above might be the reason.

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