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moniqueatforthrightadvising's avatar
moniqueatforthrightadvising
New member | Level 2
2 years ago
Solved

Downgraded to Basic Account from Business Team

I have a Dropbox Business account for work and created a password. My boss added me to the Dropbox Sign Team. Today, I made the mistake of signing in using Google with the same email address and now it looks like a basic account with no Team access. Even after logging out and back in, I cannot see my Team. Boss is away this week, any way I can regain my previous access? Our business account is upgraded as of last week.

account access
Dropbox Sign
security
Team admin
Team member
  • Nancy's avatar
    Nancy
    2 years ago

    Hey moniqueatforthrightadvising, thanks for posting here.

     

    If you had an existing Dropbox account linked to your email address, then signing-in with Google shouldn’t replace your account with a new one.

     

    You mention in your post though that your boss added you to a Dropbox Sign team (which is different to Dropbox). 

     

    If you try to log in to Dropbox Sign with your credentials instead, can you access your previous account?

     

    Let me know.

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey moniqueatforthrightadvising, thanks for posting here.

     

    If you had an existing Dropbox account linked to your email address, then signing-in with Google shouldn’t replace your account with a new one.

     

    You mention in your post though that your boss added you to a Dropbox Sign team (which is different to Dropbox). 

     

    If you try to log in to Dropbox Sign with your credentials instead, can you access your previous account?

     

    Let me know.

  • moniqueatforthrightadvising's avatar
    moniqueatforthrightadvising
    New member | Level 2
    2 years ago

    Hi Nancy, thank you for solving this case! 🙂 I thought it was one account for Dropbox and Sign because every time I Googled Dropbox Sign login, I was redirected to Dropbox only. In any case, I can see all the team's files now. Thanks again!

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