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When I send a file for a signature via Dropbox Sign, I get logged off the Dropbox site
I upload contracts to a dbox folder, then click send for signature. After it sends I land on the Dbox docu sign site. When I try to go back to my regular dbox site, I'm logged out (even though I click remember me on the login page). I go to log back in and get an error saying there is a problem to check the status site. I have to go to my history and find a recent link to a folder to get back into my dbox. Sometimes I have to send multiple contracts a day and this is just gets annoying. What can I do to stop this form happening? I use the most recent firefox web browser to do this. on a dell inspiron 1647Views0likes2Comments
I can't access my Dropbox Fax account due to MFA, even though I never set it up.
Any help would be greatly appreciated! This situation is so confusing I don't know where to even start! I'll refer to hellofax with that name (including for dropbox fax) since it's easier than navigating the "rebranding" language. I've had a (free/basic) dropbox account since onedrive was called mesh (my first referral was in 2010)... I've never had a hellofax account, afaik (as per my password manager, which is a complete record) Recently I was looking for fax solutions and stumbled upon hellofax.com. It took a while to realize the dropbox connection, and I can't vouch for every step I took, but the basic outline is.... 1 - attempted a hellofax login directly? (it may have shown a dropbox fax branding, but I don't remember). This failed in a way I don't remember... probably invalid username/pwd, then the standard "forgot password" technique to force a reset email to be sent. I used a reset email from noreply@mail.hellofax.com. but this simply led to a mfa challenge! 2 - I don't use dropbox that often but did have mfa enabled and had to recover it, then disable it... once I realized my dropbox account mfa was old, I recovered it using phone number backup and then TURNED OFF dropbox mfa to simplify and trouble shoot. My dropbox login and account are working flawlessly, except... 3 - Regardless of how I attempt to login to hellofax, I'm seeing a MFA challenge even though I have dropbox mfa disabled and didn't have a hellofax account previously and so, no MFA configuration... 4 - No MFA recovery options are available for the hellofax login other than recovery codes (which I don't have, since I didn't set it up in the first place). This is another tell-tale clue, since I NEVER set up MFA with TOTP without also setting up email, SMS, or phone alternates. If a service doesn't offer these, I don't enable MFA! 4- Dropbox support is saying they can't (or won't) help me recover my hellofax account unless I provide them my "payment information" from my dropbox account and some other options involving "dropbox sign" (some sso/enterprise solution? I really don't care about that). Does anyone have any suggestions about how to straighten this out? who to contact? what magic words / actions are needed?144Views0likes3Comments
Trying to change email and getting an error that "This email is already taken."
I'm trying to change my email address, it says account already exists. When I open another incognito window and try to login through the second email, it takes me to the Sign up page, meaning it doesn't have that email registered already.Solved316Views0likes9Comments
How can I log in to Dropbox Sign?
Our company has a DropBox Essentials account, which we use primarily for the DropBox Sign (formerly HelloSign) service. Ever since we signed up for DropBox Sign I have had problems logging in. I go to DropBox Sign and enter my email address and get the strange message: "Looks like there's already a DropBox account with this email. Continue with DrobBox" And from here I have two links to "Continue." I haven't used DropBox for a few months and it's disheartening to colme back and see that nothing has changed. Can someone please answer the following questions: Is there an actual DropBox Sign web site? Or am I supposed to sign in on DropBox (dropbox.com)? If there is a DropBox Sign web site, can someone please supply me with a URL so I don't have to go through this confusion every time I log in?Solved767Views0likes3Comments
Downgraded to Basic Account from Business Team
I have a Dropbox Business account for work and created a password. My boss added me to the Dropbox Sign Team. Today, I made the mistake of signing in using Google with the same email address and now it looks like a basic account with no Team access. Even after logging out and back in, I cannot see my Team. Boss is away this week, any way I can regain my previous access? Our business account is upgraded as of last week.Solved3.1KViews0likes2Comments
Received Faxes issue
Despite being an admin on the hellofax system for my company, I cannot see the received faxes that come in under the Faxes > received section. I can see them under the all team faxes section, however it is not the same thing. Can someone please explain to me why i cannot see the received faxes that come in seperately?Solved1.9KViews0likes4Comments