Forum Discussion

CA_Lobo's avatar
CA_Lobo
Explorer | Level 3
2 years ago

Dropbox keeps claiming it can’t contact me at account email address

Over the past two weeks, I’ve started getting notifications from Dropbox claiming that it can’t contact me at my account’s email address and request that I update the account’s email as to not lose a...
Error Messages
security
CA_Lobo's avatar
CA_Lobo
Explorer | Level 3
2 years ago

Yes, I'm positive that the emails were from Dropbox. Unfortunately, I deleted the emails, and can't grab the headers to show you the originating server.  This (emails) has never happened before so I'm raising the issue to see if anyone else has the same problem.  FWIW, it is a basic - non paying account, and is limited to just community support....

 

Also, I failed to mention that the same message as a notification appears in both the iOS version of Dropbox as well as the Mac OS version of Dropbox - images below with email address removed.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey CA_Lobo, thanks for reaching out to us.

 

If you go to your account settings here, do you see an option to update your email address?

 

If so, try re-entering the one you already have, but if these notifications keep coming, let us know and we'll look further into this.

  • CA_Lobo's avatar
    CA_Lobo
    Explorer | Level 3
    2 years ago

    Attempted to re-enter the existing address.... returns " Please choose a new email address." after entering the same email address and confirming it.  So no go on that route.

     

    Re: Notifications - there's only been two.. roughly two weeks - 14 days apart.  If the schedule holds, the next one will be in 11 days.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hmm, would it be possible to notify us if you get this notification/email again?

       

      That way we can investigate further.

      • CA_Lobo's avatar
        CA_Lobo
        Explorer | Level 3
        2 years ago

        Yes... send me an email address to send it to privately. 

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