Forum Discussion

CA_Lobo's avatar
CA_Lobo
Explorer | Level 3
2 years ago

Dropbox keeps claiming it can’t contact me at account email address

Over the past two weeks, I’ve started getting notifications from Dropbox claiming that it can’t contact me at my account’s email address and request that I update the account’s email as to not lose a...
Error Messages
security
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey CA_Lobo, thanks for reaching out to us.

 

If you go to your account settings here, do you see an option to update your email address?

 

If so, try re-entering the one you already have, but if these notifications keep coming, let us know and we'll look further into this.

CA_Lobo's avatar
CA_Lobo
Explorer | Level 3
2 years ago

Attempted to re-enter the existing address.... returns " Please choose a new email address." after entering the same email address and confirming it.  So no go on that route.

 

Re: Notifications - there's only been two.. roughly two weeks - 14 days apart.  If the schedule holds, the next one will be in 11 days.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hmm, would it be possible to notify us if you get this notification/email again?

     

    That way we can investigate further.

    • CA_Lobo's avatar
      CA_Lobo
      Explorer | Level 3
      2 years ago

      Yes... send me an email address to send it to privately. 

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey CA_Lobo - sorry to jump in here, but I just followed up via email so that we can have a further look internally.

         

        Whenever you get the chance, please have a look at your inbox and we'll take it from there. 

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