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Forum Discussion
andry88
2 years agoExplorer | Level 3
dropbox password connected device limit error
Dropbox password connected device error. I have 2 device connected to dropbox password. But when i see the setting, it says i have used 3 of 3. I have tried using desktop to use dropbox password. But i have sign out already. But it seems that the connected device still remains 3 of 3. I hardly remove since i can not control the connected device from the settings. Last time i tried to connect another one but error and saw in the setting 4 of 3. Maybe you could fix the connected devide so that will be accurate. Thank you
- Walter
Dropbox Staff
Hi there andry88, sorry to hear you're having issues with this.
Can you take a look at your account's connected devices and let me know how many you've currently connected to your account?
Also, if you navigate to the Dropbox Passwords preferences, how many devices do you see listed under the 'Setup' tab?
To find the preferences, you can click on the app launcher (9 dots icon) in the upper left corner of your screen and then click on Passwords. From there, click on your avatar in the upper right corner and then click on Preferences and Setup.
A screenshot of the exact error you're getting would also help!
- andry88Explorer | Level 3
there are two attachment now. i have 2 phone. 1 office computer, 1 home computer. i tried to install dropbox password in my office computer last time. and it says 3 device connected. but i already sign out in the office computer. it remains 3 of 3. now i tried to install in my home computer. it says it is already 3 of 3 so i can not install.
This is very hard to track. because there is no names of the devices which we are connected to. so we are just guessing. we don't even know if we are hacked. and some body else using our dropbox password in their devices. so to confirm, there is 2 phone in me is still installed dropbox password. but 1 device i don't know who are connected. i am guessing it is my computer in the office. but i am sure that i already logout that. maybe i will try to uninstall dropbox password in the office computer later on.
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