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andry88's avatar
andry88
Explorer | Level 3
2 years ago

dropbox password connected device limit error

Dropbox password connected device error. I have 2 device connected to dropbox password. But when i see the setting, it says i have used 3 of 3. I have tried using desktop to use dropbox password. But i have sign out already. But it seems that the connected device still remains 3 of 3. I hardly remove since i can not control the connected device from the settings. Last time i tried to connect another one but error and saw in the setting 4 of 3. Maybe you could fix the connected devide so that will be accurate. Thank you
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there andry88, sorry to hear you're having issues with this.

     

    Can you take a look at your account's connected devices and let me know how many you've currently connected to your account?

     

    Also, if you navigate to the Dropbox Passwords preferences, how many devices do you see listed under the 'Setup' tab? 

     

    To find the preferences, you can click on the app launcher (9 dots icon) in the upper left corner of your screen and then click on Passwords. From there, click on your avatar in the upper right corner and then click on Preferences and Setup

     

    A screenshot of the exact error you're getting would also help!

    • andry88's avatar
      andry88
      Explorer | Level 3

       

      there are two attachment now. i have 2 phone. 1 office computer, 1 home computer. i tried to install dropbox password in my office computer last time. and it says 3 device connected. but i already sign out in the office computer. it remains 3 of 3. now i tried to install in my home computer. it says it is already 3 of 3 so i can not install.

       

      This is very hard to track. because there is no names of the devices which we are connected to. so we are just guessing. we don't even know if we are hacked. and some body else using our dropbox password in their devices. so to confirm, there is 2 phone in me is still installed dropbox password. but 1 device i don't know who are connected. i am guessing it is my computer in the office. but i am sure that i already logout that. maybe i will try to uninstall dropbox password in the office computer later on.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi andry88, can you ensure that the app is indeed signed out of the device, and uninstalled? 

         

        If that's the case, can I then send you an email, in order for us to have a closer look into this? 

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