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MikeMp3's avatar
MikeMp3
Explorer | Level 3
4 years ago

Free team disbanded by Dropbox

Hi Team, Can someone please help with an email I received as below? Not sure what it all means  The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to sha...
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theschwanke's avatar
theschwanke
Explorer | Level 4
4 years ago

Hi i also just got this email two days ago: "B Art  Team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all B Art groups have been deleted. Your account has been converted to a personal Dropbox plan." I'm not sure why - If i upgrade and pay can they restore my files for me? I wasn't given any advance notice or heads up, so this is quite a surprise and inconvenient if they just really trashed all my files?!  I will happily pay a annual fee to have access to my upgrade services and get my folders restored. THanks for your help!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago
If the files aren't visible on the deleted files page, then it means that it wouldn't be possible to recover them. This would be the same for the support team when attempting to recover files.

I'm sorry I can't be more helpful on this matter.
  • darrenkhoward's avatar
    darrenkhoward
    New member | Level 2
    4 years ago

    Same thing happened to me. My files are all still stored locally and in my two dropbox accounts. I just can't login to both accounts at once anymore. Also the local files unlinked from dropbox and I had to link them again. Currently waiting for a response from customer support to fix this. I know this somehow has do with support for free teams ending. I just would like access to both accounts back. Is this possible for an additional charge now?

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