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Forum Discussion

MikeMp3's avatar
MikeMp3
Explorer | Level 3
4 years ago

Free team disbanded by Dropbox

Hi Team, Can someone please help with an email I received as below? Not sure what it all means  The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to sha...
Offboarding
security
Team admin
Team member
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Karma_m, I'd recommend getting in contact with the support team directly for further assistance for them to look into this further regarding the folder on your account.

DonChipriani's avatar
DonChipriani
Explorer | Level 4
4 years ago

This was handled so poorly.

 

Same happened to me, and I have the Professional Plan. Why did Dropbox by default, chose what to stop syncing?  And why choose to leave the personal, free account to sync out of the two? Don't you think the paid one made more sense for me to keep?

 

Why not give the user the curtesy to choose which one to continue syncing. Users should get an apology for the way this was handled. 

  • TBisley's avatar
    TBisley
    Explorer | Level 4
    4 years ago

    I didn't receive a single email regarding this and I've no idea how to sync my personal Dropbox now, it only gives me the option to add a teams account. Very badly handled and pushing me towards using a NAS.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi TBisley, I hope you’re doing well. 

       

      In order to sync your desktop app to the account of your choice, you’ll first need to sign out and log back in with the right credentials. 

       

      You can click here for the detailed steps on how to do this.

       

      In regards to the email you mention, did you also check your spam folder in case it’s located there?

      • TBisley's avatar
        TBisley
        Explorer | Level 4
        4 years ago

        Checked all my spam at the time of checking my email and nothing, had to do a full re-sync of my data, which was incredibly annoying and time-consuming considering the volume of files I had to re-download, happened on a deadline day of all days to make matters worse. Really bad practice.

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