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MikeMp3's avatar
MikeMp3
Explorer | Level 3
4 years ago

Free team disbanded by Dropbox

Hi Team, Can someone please help with an email I received as below? Not sure what it all means  The ???? Limited team has been disbanded by Dropbox. Your team’s folders have been converted to sha...
Offboarding
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Team member
theschwanke's avatar
theschwanke
Explorer | Level 4
4 years ago

Hi i also just got this email two days ago: "B Art  Team has been disbanded by Dropbox. Your team’s folders have been converted to shared folders, and all B Art groups have been deleted. Your account has been converted to a personal Dropbox plan." I'm not sure why - If i upgrade and pay can they restore my files for me? I wasn't given any advance notice or heads up, so this is quite a surprise and inconvenient if they just really trashed all my files?!  I will happily pay a annual fee to have access to my upgrade services and get my folders restored. THanks for your help!

rr2018's avatar
rr2018
Explorer | Level 4
4 years ago

I had the same, and for one week already I am trying to retrieve my files; 356Gb to be precise!!! The folder is still there in the hard drive but when I move or copy the content it disappears. I tried copying, both within my hdd aw on an external disc, but in the end when I put them in my documents folder they vanish; you see them being copied an at the same speed they Start to disappear. For another 310Gb I do not have this problem The same for my back ups in in timemachine. I fear that it is the setting "do not synchronize = only online" that's causing them to be removed. Can anyone help me or tell me how to get in touch with Dropbox, since that too has not been succesful during the last week. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey rr2018, thanks for the nudge here.

     

    If you sign in to the Dropbox application with the credentials of that account, are you able to switch the files from online-only to local, so that you can move or copy them elsewhere?

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