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fh1's avatar
fh1
Helpful | Level 6
8 years ago
Solved

GDPR - server location

We are considering purchasing a team account standard.

Does this account guarantee the server location in the EU - or even better in Germany?

We need to know this because of the GDPR.

  • Hi there, data stored in Dropbox is located in the EU and US.  
     
    We continue to offer to host business customers’ files in Europe if they choose this option however the personal data that is entrusted to us is protected equally under GDPR whether it is hosted in Europe or the US.
     

    Currently the ability to store files on our European infrastructure is available only to European Dropbox Business, Enterprise, and Education customers with 250+ licenses. 

20 Replies

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  • IRC's avatar
    IRC
    New member | Level 2
    8 years ago

    Interesting .... I was informed, as small business owner we would need to buy more licenses .... + half of what we have at the moment, which is NO WHERE near +250.

    Drop Box has to get their story aligned.

     

    I don't believe that our files are secure in the USA.

     

    We're now getting a server installed in our office.

    We're sorry that we have to leave Drop Box Business but this is absolutely unacceptable ....

  • Heirwegh's avatar
    Heirwegh
    New member | Level 2
    8 years ago

    As a small business owner based in Europe and therefore not important to Dropbox I've downgraded my plan...

    I think that a reasonable price increase would be acceptable to many small businesses, but Dropbox never gave the small business owners a chance.

    I looked and found another solution. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 years ago
    Just an update on this matter, the requirements for Dropbox Business teams to store their data on an EU server has been reduced to just 15 licenses.
     
    If there are team admins interested in this option, they’ll need to get in contact with the sales team directly.
  • fh1's avatar
    fh1
    Helpful | Level 6
    8 years ago

    Thank you for answering.

    Unfortunatly also small companies have to garantee GDPR rules.

  • atccodex's avatar
    atccodex
    Icon for Super User alumni rankSuper User alumni
    8 years ago

    What is the GDPR rule that you are worried about fh1 that Dropbox doesn't fulfill? 

  • fh1's avatar
    fh1
    Helpful | Level 6
    8 years ago

    Saving data outside the EU is a major problem.

  • atccodex's avatar
    atccodex
    Icon for Super User alumni rankSuper User alumni
    8 years ago

    Can you cite the specific rule that states that?

  • atccodex's avatar
    atccodex
    Icon for Super User alumni rankSuper User alumni
    8 years ago

    I just dont understand how that is possible since there are US based companies that service the EU and store data in the US and other countries outside the EU.

  • clcp's avatar
    clcp
    New member | Level 2
    7 years ago

    Has the required number of licences for EU server placement been reduced further since this comment?

     

     

  • fh1's avatar
    fh1
    Helpful | Level 6
    7 years ago

    No, unfortunately we can't use dropbox until this day!

     

    We can't understand why other cloud provieders like Microsoft OneDrive do offer a local space at the EU and within special countries (e.g. Germany).

    Dropbox only offers only EU server at 15 licenses or more.

     

    GDPR rules at Germany tell us only to use cloud services on EU Servers or better at German servers. We are providing services for educational companies.

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