Forum Discussion

mdhanork's avatar
mdhanork
New member | Level 2
3 years ago

Getting Error when trying to access Dropbox

I have a AamzonENt account, when trying to access the account getting a message as  {"error":"You are not authorized to access Dropbox,  
account access
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey there mdhanork, sorry to hear you're having issues with this.

 

Can you please let us know which platform you're using and send us a screenshot of the exact error you're getting so that we can have a look too?

 

Thanks!

  • mdhanork's avatar
    mdhanork
    New member | Level 2
    3 years ago

    PFA screen shot 

     

    using Amazon Ent account 

     

    • EvanDBX's avatar
      EvanDBX
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi mdhanork, could you please try these steps for me and let us know if they help?

       

      Also, have you made sure that you are using the correct email address to join the AmazonENT account?

       

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!