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SnowBlue's avatar
SnowBlue
New member | Level 2
3 years ago

HELP! Mistyped email address

Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my e...
account access
SnowBlue's avatar
SnowBlue
New member | Level 2
3 years ago

SAME problem. It's so hard to believe that after 20 years of being in business Dropbox does not have anybody that people in my subscription tier can talk to. No phone number, nothing.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey SnowBlue, when you submitted the help request, which email address did you put in? The one with the typo or one that you can access?

 

If it's the one with the typo, it would make sense that you didn't receive a confirmation email.

 

If you put in an address that you can access, can you also check your spam folder, to see if the confirmation email went there?

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