Forum Discussion

SnowBlue's avatar
SnowBlue
New member | Level 2
3 years ago

HELP! Mistyped email address

Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my e...
account access
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Goddess_Nyx, I've merged your post under this discussion as your query seems to echo the OP here.

 

Can you have a look and let us know if any of the information here helps? 

Goddess_Nyx's avatar
Goddess_Nyx
Explorer | Level 3
3 years ago

From what I'm reading, I'm stuck using an account I cant use all the features for cause I personally cant change the e-mail and apparently you guys can't either. I understand security but this is kind of ridiculous. I already got charged for my plan so I can't just simply 'make a new account' cause I don't want to be charged again.

 

I don't want to sound unreasonable, I was trying this out at the recommendation of someone else for the first time and then this happened right off the bat.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Goddess_Nyx, can you please clarify if the email address you see here is the correct one or the one with the typo?

     

    If it's the wrong one, I'd like you to follow the steps below and log a ticket with our support team; they'll check if there's another option here: 

     

    Open an incognito window on your browser and make sure you're NOT logged in to any Dropbox account.

    Go to this page https://www.dropbox.com/support.
    Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
    You will then receive a confirmation email that will have a ticket number. 
     

    Let me know your ticket number here, once you have it.

    • Goddess_Nyx's avatar
      Goddess_Nyx
      Explorer | Level 3
      3 years ago

      I just created that one today. It is the correct e-mail address I was trying for. Unfortunately now I have a charged plan on the incorrect account that was discounted and no way to replicate the discount if I purchase a new plan after a refund on the incorrect account.

       

      I did speak to chat support who sent it to a specialist. 

      Ticket #22664711

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Thanks for the ticket number!

         

        I’ve located it in our system, and I’ve also left an internal note, so that our team may contact you as soon as possible about this.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!