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SnowBlue's avatar
SnowBlue
New member | Level 2
3 years ago

HELP! Mistyped email address

Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my e...
account access
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Goddess_Nyx, can you please clarify if the email address you see here is the correct one or the one with the typo?

 

If it's the wrong one, I'd like you to follow the steps below and log a ticket with our support team; they'll check if there's another option here: 

 

Open an incognito window on your browser and make sure you're NOT logged in to any Dropbox account.

Go to this page https://www.dropbox.com/support.
Enter your information, make sure that you enter an email address that you currently have access to, and submit it.
You will then receive a confirmation email that will have a ticket number. 
 

Let me know your ticket number here, once you have it.

Goddess_Nyx's avatar
Goddess_Nyx
Explorer | Level 3
3 years ago

I just created that one today. It is the correct e-mail address I was trying for. Unfortunately now I have a charged plan on the incorrect account that was discounted and no way to replicate the discount if I purchase a new plan after a refund on the incorrect account.

 

I did speak to chat support who sent it to a specialist. 

Ticket #22664711

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the ticket number!

     

    I’ve located it in our system, and I’ve also left an internal note, so that our team may contact you as soon as possible about this.

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