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SnowBlue's avatar
SnowBlue
New member | Level 2
3 years ago

HELP! Mistyped email address

Can anybody help me? I'm in an inception-type situation. I recently purchased an HP All-In-One PC desktop with a free dropbox 100 GBs so I signed up, but it was very late at night and I mistyped my e...
account access
Goddess_Nyx's avatar
Goddess_Nyx
Explorer | Level 3
3 years ago

I just created that one today. It is the correct e-mail address I was trying for. Unfortunately now I have a charged plan on the incorrect account that was discounted and no way to replicate the discount if I purchase a new plan after a refund on the incorrect account.

 

I did speak to chat support who sent it to a specialist. 

Ticket #22664711

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the ticket number!

 

I’ve located it in our system, and I’ve also left an internal note, so that our team may contact you as soon as possible about this.

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