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cmack251's avatar
cmack251
Explorer | Level 3
3 years ago

Hotmail no longer existing..can't sign in to dropbox

Complete mess! my hotmail has been discontinued due to in activity and is also the sign in for an old DB account. in order to try and reset pw DB sends a code to my defunct hotmail account, which I'm...
account access
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
cmack251 wrote:

my hotmail has been discontinued due to in activity and is also the sign in for an old DB account. in order to try and reset pw DB sends a code to my defunct hotmail account, which I'm unable to retrieve..

Without access to the email address there's no way to gain access to the account. If you want to keep the account, your best option is to work with Microsoft to see if they can reactivate your email address.

 

 

It would be easiest for me to just cancel the account, but not so easy to do. Any suggestions?

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

  • cmack251's avatar
    cmack251
    Explorer | Level 3
    3 years ago

    thanks.

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