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BlueDiamond's avatar
BlueDiamond
Explorer | Level 4
2 years ago

How can I transfer the ownership of a Basic account?

Hello   We have the Basic Plan, the owner has left and I need to remove them and reassign ownership. Any advice welcomed!
Account Settings
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi

You get the person to go to www.dropbox.com/account and change the name and email associated with it - the person who had the account initially needs to do this as they own the account (it may send an email to confirm the changes).

  • BlueDiamond's avatar
    BlueDiamond
    Explorer | Level 4
    2 years ago

    Thanks for getting back to me. however, previous owner has stated that they no longer 'have Dropbox'

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      2 years ago

      Without them doing the above there is no way to change it. If they dont, wont or cant the only alternative you have is to set up a new account. 

       

      Dropbox wont change this for you because that account is owned by the person. If a company wants admin rights over things they need to be paying for a Business plan which gives them that privilege. 

      • BlueDiamond's avatar
        BlueDiamond
        Explorer | Level 4
        2 years ago

        Thank you Mark

         

        I'm trying to set up a new account this morning, but Dropbox keeps taking me back to the original one!

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