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BlueDiamond's avatar
BlueDiamond
Explorer | Level 4
2 years ago

How can I transfer the ownership of a Basic account?

Hello   We have the Basic Plan, the owner has left and I need to remove them and reassign ownership. Any advice welcomed!
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Hi

You get the person to go to www.dropbox.com/account and change the name and email associated with it - the person who had the account initially needs to do this as they own the account (it may send an email to confirm the changes).

BlueDiamond's avatar
BlueDiamond
Explorer | Level 4
2 years ago

Thanks for getting back to me. however, previous owner has stated that they no longer 'have Dropbox'

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Without them doing the above there is no way to change it. If they dont, wont or cant the only alternative you have is to set up a new account. 

     

    Dropbox wont change this for you because that account is owned by the person. If a company wants admin rights over things they need to be paying for a Business plan which gives them that privilege. 

    • BlueDiamond's avatar
      BlueDiamond
      Explorer | Level 4
      2 years ago

      Thank you Mark

       

      I'm trying to set up a new account this morning, but Dropbox keeps taking me back to the original one!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey BlueDiamond. To create a new Dropbox account, you’ll first need to log out of the account you’re currently signed in. Here’s how you can do this, depending on the Dropbox platform you’re using.

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