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How to remove a member from a downgraded team?
Dropbox Plan - Basic (Formerly had Business Standard) Are you a Team Member or Admin? - Admin Do you have access to the email linked to the account? Yes
Question or Issue I'm the current Admin...
Hey ShalomAdmin, thanks for reaching out to us.
Would you mind clarifying what kind of plan you're currently using? I'm asking because it sounds like you might be in a locked state since you mentioned our Basic plan, but formerly had a team account. You can read more about this here.
Provided that's the case, then features such as inviting new members, suspending or removing members are disabled. If you don't want to continue with Dropbox Business, what you need to do is disband your team.
None of your files will be lost if you do that, you'll just go back to the personal account you had before, and the same thing will happen to your members' accounts.
I hope this helps, but let me know if you have any more questions!
Thank you for the link to the article! Unfortunately, we no longer have the Business Standard plan, and I can't "Manage Access." Is there a way to do this without having to re-up the Biz Standard subscription?
- Megan
Dropbox Community Moderator
Hey ShalomAdmin!
I just replied earlier on this thread, but you might have missed my reply. Nudging you in case you didn't see it.
You might want to give a go to the steps I've provided. If you have any questions, I'm here.
