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Forum Discussion
I'm trying to update the email address of my Dropbox account, but it says it's taken.
Dropbox Plan
Plus
Do you have access to the email linked to the account?
Can only receive email, not send, but takes a long time to come through.
Are there any devices connected to your Dropbox account?
PC
Question or Issue
I am trying to transfer my account over to my new gmail e-mail address, but I get error message saying that address is already taken.
2 Replies
- Rich
Super User II
I am trying to transfer my account over to my new gmail e-mail address, but I get error message saying that address is already taken.
That usually indicates that there's already an account that exists with that email address. You'll need to either use a different email address, or sign in to that account and change the email address (to yet another email address) to free it up for use on your main account. You can reset the password for the other account if needed.
Refer to this help article and ignore the parts about being in a team. The process is mostly the same to swap emails between personal accounts as well.
Thanks, I'll give that a go.
