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Abdlla's avatar
Abdlla
New member | Level 2
2 years ago

I can't access my Business account, as nothing happens after inserting my password.

Guys, I really need help. Dropbox is the worst app ever. I’ve been trying for a month to reach someone in Dropbox technical support to help me with my business account. I can’t log in to my business ...
account access
Здравко's avatar
Здравко
Legendary | Level 20
2 years ago

Hi Abdlla,

Unfortunately, Yes, this is possible. 🤷 Since some time ago, only paid account may initiate common tickets and, since you cannot confirm your account (missing login - missing account confirmation), you don't have full access to support available for your account as it would be otherwise. Now, you're able to reach support for the account you have successfully logged in with - free account. In other words, you cannot for common questions like the one you want to place.

I personally also have had such an issues. Usually selecting some other browser or using incognito frame of the one you're using has potential to solve your issue. 😉 Try at least.

Good luck.

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