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AmyP2019's avatar
AmyP2019
Explorer | Level 3
1 year ago

I can't access my Dropbox files, as I keep being asked to verify my email address.

HELP!!!!  I set up a Dropbox account in 2012 with my school email address (not a school group account).  I can log in, but I cannot see my files because I cannot verify the account address.  When I t...
account access
Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 year ago
AmyP2019 wrote:

I can log in, but I cannot see my files because I cannot verify the account address.

If you're able to sign in, you shouldn't need to verify your email address to see your files. How long has it been since you last signed in to the account?

  • AmyP2019's avatar
    AmyP2019
    Explorer | Level 3
    1 year ago

    Mid-February of 2024.  I had no problem accessing my files until I purchased a new computer.  When I installed the Dropbox app yesterday, I could log in, but I was prompted to verify my email address.  When I requested verification be sent to a different address, I got an error code.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Hey AmyP2019. The verification applies for the email address that’s currently linked to your Dropbox account, so it can’t be routed to a different email address. 

       

      However, can you send me a full screenshot of what you see when trying to access your Dropbox files? If there’s any personal info, please make sure to mask it first.

       

      Finally, you mention having this issue when using the Dropbox app. Can you access your files online instead?

      • AmyP2019's avatar
        AmyP2019
        Explorer | Level 3
        1 year ago

        Hi Nancy,

         

        Here is what I see even when I try the online site

         

         

         

         

         

         

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