Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Solved
I have no access to my email address and the password isn't working. How can I access my paid plan?
I have a dropbox plus account that is connected to an old email address to which I have no access any more. Since my password does not seem to work, I cannot reset it in the usual manner. Any ideas on what to do?
Hi tobias25 !
Please kindly go to this link : https://www.dropbox.com/support/sign-in-issues
and fill out the form for you to be assisted further with our support team. Please refer to the photo below for the option.
5 Replies
- kirksuzukiii
Dropbox Staff
Hi tobias25 !
Please kindly go to this link : https://www.dropbox.com/support/sign-in-issues
and fill out the form for you to be assisted further with our support team. Please refer to the photo below for the option. Thanks for the quick reply. Since I am currently operating from my basic account (in German), I do not have access to this option, it seems. The link you sent does not lead me straight to the support ticket.
- kirksuzukiii
Hello tobias25 ! Please try to sign out to your account and then go directly to the link. Let me know if that works for you.
This works, thanks a lot.
- T_theresa_A
Community Manager
Hi tobias25 and welcome to the Dropbox Community. I am glad to see you have gotten access to your Dropbox account.
By the way, my name is Theresa, and you might see me popping up around the Community 👩💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives 💙.If you're open to sharing, I’d love to hear how you use Dropbox 💡. Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team! 🤗
T 😺 (Dropbox Community Manager)
