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Forum Discussion

tobias25's avatar
tobias25
New member | Level 2
2 months ago
Solved

I have no access to my email address and the password isn't working. How can I access my paid plan?

I have a dropbox plus account that is connected to an old email address to which I have no access any more. Since my password does not seem to work, I cannot reset it in the usual manner. Any ideas o...
account access
emails
security
tobias25's avatar
tobias25
New member | Level 2
2 months ago

This works, thanks a lot.

T_theresa_A's avatar
T_theresa_A
Icon for Community Manager rankCommunity Manager
2 months ago

Hi tobias25​ and welcome to the Dropbox Community. I am glad to see you have gotten access to your Dropbox account.

By the way, my name is Theresa, and you might see me popping up around the Community 👩‍💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives 💙.

If you're open to sharing, I’d love to hear how you use Dropbox 💡. Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team! 🤗

T 😺 (Dropbox Community Manager)

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