Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here! 

Forum Discussion

tobias25's avatar
tobias25
New member | Level 2
2 months ago
Solved

I have no access to my email address and the password isn't working. How can I access my paid plan?

I have a dropbox plus account that is connected to an old email address to which I have no access any more. Since my password does not seem to work, I cannot reset it in the usual manner. Any ideas o...
account access
emails
security

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!