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tobias25's avatar
tobias25
New member | Level 2
2 months ago
Solved

I have no access to my email address and the password isn't working. How can I access my paid plan?

I have a dropbox plus account that is connected to an old email address to which I have no access any more. Since my password does not seem to work, I cannot reset it in the usual manner. Any ideas o...
account access
emails
security
tobias25's avatar
tobias25
New member | Level 2
2 months ago

Thanks for the quick reply. Since I am currently operating from my basic account (in German), I do not have access to this option, it seems. The link you sent does not lead me straight to the support ticket.

  • kirksuzukiii's avatar
    kirksuzukiii
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hello tobias25​ ! Please try to sign out to your account and then go directly to the link. Let me know if that works for you. 

     

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