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AmyP2019's avatar
AmyP2019
Explorer | Level 3
1 year ago

I can't access my Dropbox files, as I keep being asked to verify my email address.

HELP!!!!  I set up a Dropbox account in 2012 with my school email address (not a school group account).  I can log in, but I cannot see my files because I cannot verify the account address.  When I t...
account access
Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 year ago
AmyP2019 wrote:

I can log in, but I cannot see my files because I cannot verify the account address.

If you're able to sign in, you shouldn't need to verify your email address to see your files. How long has it been since you last signed in to the account?

AmyP2019's avatar
AmyP2019
Explorer | Level 3
1 year ago

Mid-February of 2024.  I had no problem accessing my files until I purchased a new computer.  When I installed the Dropbox app yesterday, I could log in, but I was prompted to verify my email address.  When I requested verification be sent to a different address, I got an error code.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey AmyP2019. The verification applies for the email address that’s currently linked to your Dropbox account, so it can’t be routed to a different email address. 

     

    However, can you send me a full screenshot of what you see when trying to access your Dropbox files? If there’s any personal info, please make sure to mask it first.

     

    Finally, you mention having this issue when using the Dropbox app. Can you access your files online instead?

    • AmyP2019's avatar
      AmyP2019
      Explorer | Level 3
      1 year ago

      Hi Nancy,

       

      Here is what I see even when I try the online site

       

       

       

       

       

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 year ago

        Thanks for all these screenshots! Just to clarify, are you seeing the prompt to verify your email address right when you go to your Homepage here?

         

        Are you seeing the same thing, if you try via an incognito window? 

         

        Do you have any other devices (especially computers) where your Dropbox files are still accessible?

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