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I can't access my Dropbox files, as I keep being asked to verify my email address.
HELP!!!! I set up a Dropbox account in 2012 with my school email address (not a school group account). I can log in, but I cannot see my files because I cannot verify the account address. When I t...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey AmyP2019. The verification applies for the email address thatās currently linked to your Dropbox account, so it canāt be routed to a different email address.
However, can you send me a full screenshot of what you see when trying to access your Dropbox files? If thereās any personal info, please make sure to mask it first.
Finally, you mention having this issue when using the Dropbox app. Can you access your files online instead?
Hi Nancy,
Here is what I see even when I try the online site
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- Nancy
Thanks for all these screenshots! Just to clarify, are you seeing the prompt to verify your email address right when you go to your Homepage here?
Are you seeing the same thing, if you try via an incognito window?
Do you have any other devices (especially computers) where your Dropbox files are still accessible?
Hi Nancy,
I see the verify message when I go to my settings. I can see any of my files. I get a message that I have to veryfy my old email before I can see me files. It happens when I am incognito as well.
In the app, I am still told an email with a 6-digit security code has been sent to my disabled account lol
- Jay
Hi AmyP2019, thanks for the information. Iād recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from.
