Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

AmyP2019's avatar
AmyP2019
Explorer | Level 3
1 year ago

I can't access my Dropbox files, as I keep being asked to verify my email address.

HELP!!!!  I set up a Dropbox account in 2012 with my school email address (not a school group account).  I can log in, but I cannot see my files because I cannot verify the account address.  When I t...
account access
AmyP2019's avatar
AmyP2019
Explorer | Level 3
1 year ago

Jay, thank you for responding.  All I see is the chatbot - no true conversation.  I am in search of literally 1 file.  Can I speak to a live person?

Mark's avatar
Mark
Icon for Super User II rankSuper User II
1 year ago
AmyP2019 wrote:

Jay, thank you for responding.  All I see is the chatbot - no true conversation.  I am in search of literally 1 file.  Can I speak to a live person?

Live Support is only available to Paid users (note, I believe you actually need to be paid and not a trial). If you are then you can get it Monday through Friday via www.dropbox.com/support 🙂

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!