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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

AZ13's avatar
AZ13
Explorer | Level 3
2 years ago
No I’m not able to get that email back! Can I answer security questions or check that my phone is the number to send the code??
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi AZ13, I just checked and it seems that you have responded back to my email. 

 

I'm just going to respond back to you, thank you for your patience! 

  • AZ13's avatar
    AZ13
    Explorer | Level 3
    2 years ago
    Great. Is there a way to access my account via security questions or my phone number. The email is off the table as an option?!
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi AZ13, I just sent your ticket to our Specialized agents, could you try to respond back to them, with any further questions? 

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