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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

samantha6's avatar
samantha6
New member | Level 2
3 years ago

I have tried every way possible to access my account or try to get in touch with somebody to be able to access my account since the email originally used is inaccessible and the 6 digit code they send can't be used.  I have the correct email and password let me in my account so I can cancel this!!!  

Lean5S's avatar
Lean5S
New member | Level 2
2 years ago

Where is the support on Dropbox. Cant support at all

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Lean5S, welcome to our Community! 

     

    Could you give me some additional details, in regards to this? Can you clarify if the email address to which Dropbox should’ve sent the 6-digit code is accessible to you? 

     

    If yes, I’d like you to check your spam folder, and let me know if the email is located there. 

     

    Let me know more, and we'll take it from there!

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