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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Agent V, unfortunately, without access to the email address associated with the account, there's not much we can do to help you regain access to the account.

 

Can you take a look at this article, to see if you can find any helpful info?

Agent V's avatar
Agent V
Explorer | Level 4
2 years ago

I've been through the steps in the article.  I was able to come up with the password on the account, now it sends a code to verify to the non working email.  So I assume that there must be a way to cancel the account and make sure it never renews?  

 

Thanks!!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for your reply, Agent V.

     

    If you wish to cancel the subscription, we can help with that.

     

    Can we send you an email?

    • Agent V's avatar
      Agent V
      Explorer | Level 4
      2 years ago

      It seems like the only option I have at this point since the security model is short sighted enough no to allow any sort of recovery solution, now I will have to lose all of the information I have stored there.  My email is [removed per the Dropbox Community Guidelines] This is allow me to cancel and obtain a refund for the subscription which just renewed?  

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Let's see, I just sent you an email, to see if we can figure out the access issue and we'll go from there.

         

        Make sure to get back to me, when you have a chance.

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