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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi NicoleK1, thanks for clarifying! 

 

In this case, can I send you an email, in order for us to have a closer look into this? 

NicoleK1's avatar
NicoleK1
New member | Level 2
2 years ago

Hi Megan, I have submitted two tickets for this issue (one from each account). Is that sufficient or will it be quicker for you to email?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Amazing job with the tickets there, NicoleK1! 

     

    Could you send me the ticket numbers so I can locate them on my end? 

    • NicoleK1's avatar
      NicoleK1
      New member | Level 2
      2 years ago

      Thank you! The ticket numbers are: #22111241 and #22111245

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Awesome, thank you NicoleK1!

         

        I can see that an agent has just responded back to your second ticket number. Hold tight and an agent will be with you soon, in regards to the first ticket too. 

         

        Thank you!

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