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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey legacygt777, sorry to hear about this.

 

When you say the email address doesn't exist anymore, can you clarify if you're able to re-create it perhaps?

 

Let us know and we'll take it from there. 

legacygt777's avatar
legacygt777
Explorer | Level 3
2 years ago

I do have access to that email account anymore.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey legacygt777, I would actually suggest that you open a private browsing/incognito window and go to this page to submit a help request directly to our support team, so they can assist you further.


    Let us know once you receive your ticket number.

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