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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey aa155, sorry to see you're having trouble accessing your account.

 

Indeed, without access to the email address, there's not much we can do to help you regain access to the account.

 

I would suggest opening a private browsing/incognito window and going to this page. Scroll down a bit and click on "can't sign in?".

 

You can then submit a help request to our support team, to see if there's something that can be done.

aa155's avatar
aa155
New member | Level 2
2 years ago

Thanks Hannah, I was able to submit a support ticket.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Happy to hear that, aa155!

     

    If you want, you can send your ticket number here as well, so we can look up the communication in our system.

    • aa155's avatar
      aa155
      New member | Level 2
      2 years ago

      Sure Hannah! The ticket number is #22369085

         

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey aa155, thanks for that! 

         

        I can see that an agent has responded back to your email. Feel free to respond back, and provide all the necessary info, and you'll go from there. 

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