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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Asfiya's avatar
Asfiya
Explorer | Level 4
2 years ago
I have an account on dropbox since many years i m using it continuously but recently i had changed my phone and i had installed dropbox but now i can't sign in i know my email and password of dropbox account but asking for security code sent on email but now I don't have that email and can't log in to that email orr don't have any link device soo how can i sign in to my Dropbox account
Please help me out
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Asfiya wrote:
... i can't sign in i know my email and password of dropbox account but asking for security code sent on email but now I don't have that email

Without access to the email address to receive the code, you won't be able to sign in to the account. Your best option is to contact the mail provider and see if you can get the email account reactivated, even temporarily, so you can receive the one-time security code.

 

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