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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

rgcart17's avatar
rgcart17
New member | Level 2
2 years ago

I have so many files and photos that are dearly important to me... There is 0 way to access an account without that email access? There is NO way to override that with a live representative or some internal support system? 

 

It is your own software, how is there no way to verify my identify besides emailing an email that someone is attempting to change...? A live representative would not be able to assist?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Asfiya, I’ve logged a ticket for you, so please check your email address and get back to me.

 

ARCHIVOfis, can I open a ticket for you as well, and send it over to this email address?

 

Finally, rgcart17, can you please double check if you have any devices that are still linked to your Dropbox account? If yes, see if the code can be found in your Notifications. 

 

If not, let me know and I can message you to this email address.

  • ARCHIVOfis's avatar
    ARCHIVOfis
    Explorer | Level 4
    2 years ago

    Yes please, create the ticket and use this email for it. Thanks.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      You're all set, ARCHIVOfis! Please reply back to me, when you get the chance.

      • ARCHIVOfis's avatar
        ARCHIVOfis
        Explorer | Level 4
        2 years ago

        Dear Nancy i have reply the email, please your help. 

        thanks

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