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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

daynolism's avatar
daynolism
Explorer | Level 3
2 years ago

hello,

 

i was trying to login to my dropbox account but it 's sending a 6-digit code on my email address to be able to continue logging in.

i no longer have access to the email address associated with my dropbox account becuase it got hacked just recently and my email service provider isn't helping at all. 

if you could send me the 6-digit code to another email or a mobile number that would be a big help. 

 

Thank you and Godbless

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi daynolism, welcome to our Community! 

 

The 6 digit security code is used when you access the Dropbox account from a different location for security purposes, so without access to the email linked to the Dropbox account, things might be a little tough.

 

We also can't send the code to a different email address, I'm afraid. 

 

Do you have any old, connected devices that would help you see the files in the account and download them?

 

Keep me posted! 

  • daynolism's avatar
    daynolism
    Explorer | Level 3
    2 years ago
    Unfortunately i dont have other devices connected to my dropbox account. I have tried everything to recover my email but no help was given to me.

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