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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

LPH's avatar
LPH
Explorer | Level 3
2 years ago
Hello Walter,

Thanks for reaching out. Sadly this solution isn't ideal. Is it possible to receive a verification code via my phone number or to a new mail address? I still remember my login data for the account and am able to login. The only problem is the 6 digit code. But since I don't have access to the old mail address the only option is to receive the code otherwise.
I hope you can help me out with this matter. Thanks in advance.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey LPH, can we send you an email to the address associated with your Community profile here, to check if there's something that can be done?

  • LPH's avatar
    LPH
    Explorer | Level 3
    2 years ago
    Hello Hannah,
    yes you can. That would be much appreciated. Thanks in advance 🙂
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi LPH, I just sent you an email, I'll see you there!

  • Evan_S's avatar
    Evan_S
    Explorer | Level 3
    2 years ago
    Hi -

    Could you please also send an email to my account associated with this?
    Same situation - left school district and can’t access a decade of work bc I can’t get the code from the inactive email
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Evan_S, sorry to hear about this.

       

      Have you tried getting in touch with your previous school district to see if you can regain access or re-create the email address in question? 

       

      If that's not an option at this time, let us know here and we'll reach out via the email address you have linked to your profile here, on the Community. 

      • Evan_S's avatar
        Evan_S
        Explorer | Level 3
        2 years ago
        They will not re-activate it

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