Your workflow is unique đŸ‘šâ€đŸ’» -  tell us how you use Dropbox here.

Forum Discussion

Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Evan_S's avatar
Evan_S
Explorer | Level 3
2 years ago
Hi -

Could you please also send an email to my account associated with this?
Same situation - left school district and can’t access a decade of work bc I can’t get the code from the inactive email
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Evan_S, sorry to hear about this.

 

Have you tried getting in touch with your previous school district to see if you can regain access or re-create the email address in question? 

 

If that's not an option at this time, let us know here and we'll reach out via the email address you have linked to your profile here, on the Community. 

  • Evan_S's avatar
    Evan_S
    Explorer | Level 3
    2 years ago
    They will not re-activate it
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No worries, Evan_S, I just sent you an email, so we'll continue there.

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!