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Keyonkk's avatar
Keyonkk
Helpful | Level 5
3 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
security
  • Mark's avatar
    Mark
    1 year ago

    It is very unlikley you will be able to access the account without access to either a device (mobile possibly?) with Dropbox installed already OR the email. 

     

    https://help.dropbox.com/account-access/lost-email-access

     

    You will need to log a ticket with Dropbox while not logged in - even to here so try an incognito browser and use the option to get account support from www.dropbox.com/support. 

Iselin Vatle 's avatar
Iselin Vatle
New member | Level 2
2 years ago

Hi, 

 

I have another dropbox for my work, and when I created it, I was using my old work mail. Now that I dont work at that place anymore, that email is deleted. When I try to log into Dropbox I get the message that they have sent a security code, but I dont have access to that mail anymore. It it impossible to contact any type of support here. 

 

Is there anyone out there who could PLEASE help meg 😞

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Iselin Vatle  - sorry to hear about this.

 

May I ask if this is a 2 step verification email or a one time security code instead? When was the last time you accessed that account? 

 

Is there an option of getting in touch with your old work and ask them to see if they can re-create the email address for you, at least temporarily, so that you can access it to regain access to your Dropbox account as well?  

 

Let us know more and we'll take it from there. 

  • Iselin Vatle 's avatar
    Iselin Vatle
    New member | Level 2
    2 years ago

    Hi Walter, thanks for the reply!

     

    I have not had access since july. My old work e-mail was deleted around mid august I think (My last day there was 31st of July). But I have not tried to sign into this dropbox since some time in July so I am not sure exactly when. 

     

    It is one time security code. I write in my email and then the password, and it says that it has sent a security code to my email. 

     

    I have asked my old job if they could do that, and they could not... 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      In that case, may we reach out via the email address that's linked to your profile here on our Community to have a further look internally @Iselin Vatle  ?

      • Iselin Vatle 's avatar
        Iselin Vatle
        New member | Level 2
        2 years ago
        Yes, please do 🙏🏼

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