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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
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  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

TB26's avatar
TB26
New member | Level 2
3 years ago

Hello all,

 

It's been some time since I've been in my Dropbox account and needed to login in recently to retrieve some old graphic files. When I try to log into my account, Dropbox sends a verification code to my email, the problem is the email associated with the account is no longer active and is inaccessible to retrieve the verification code. I've checked out Dropbox's help section for login issues, unfortunately, none pertain to my situation. 

 

Is there anyone that's experienced this issue and found a workaround?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
TB26 wrote:

When I try to log into my account, Dropbox sends a verification code to my email, the problem is the email associated with the account is no longer active and is inaccessible to retrieve the verification code.

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