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Keyonkk's avatar
Keyonkk
Helpful | Level 5
4 years ago
Solved

I can't access my email in order to get the 6-digit security code. What can I do?

I can login successfully,  but needs me to check 6-digit code in email.   Before immigration, login dropbox never needs me to check 6-digit code in email. After immigration, it needs me to chec...
account access
Create or delete account
security
  • Nancy's avatar
    Nancy
    3 years ago

    Paddy123, is there any chance you have any devices that are still linked to that Dropbox account (via a desktop/mobile app)? 

     

    If yes, please check their notifications as the one-time code may be there.

     

    Let me know how that goes.

mollypops's avatar
mollypops
New member | Level 2
3 years ago

I have had a dropbox Account for over 15 years.  The account was linked to my work email and work mobile number.  The Company went into liquidation.  Have tried to log in and it sent a code to the email linked with the account (work).  I know my password etc. but cant access without verification code.  I desperately need access to the documents stored in dropbox.  What can I do to rectify it?  Many Thanks

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